GuestU Privacy Policy
(Apps and GuestU Phone)

Your privacy is important to us, so the data provided with your consent is used exclusively in the context of the services we provide (Apps and GuestU Phone). This data isn’t sold to third parties nor used for marketing purposes. GuestU values its users information and the transparency in the use of its services, which is why we ask you to read the conditions contained in our Privacy Policy carefully. Our Privacy Policy informs you, not only of how we deal with the processing of personal data, its purpose, means and conditions of its communication, but also your rights as the data holder. If you wish to manage your data or clarify any question regarding our privacy policy, you can contact us via e-mail at dpo@guestu.com.

 

1. Information we collect

We collect information in the following ways:


1.1. Information provided by the user

In order to provide you with our service and for you to enjoy the features of our application, we need to collect, with your consent, some personal data:

  • Name;
  • E-mail;
  • Nationality.

1.2.
 Information we collect from your use of our services
1.2.1. Device Information

In the case of GuestU Apps we collect the following information about your device:

  • Hardware model;
  • Operating system version.
1.2.2. Navigation information

We may collect information about your use of the application, including the menus and screens visited, always anonymously. We use information about how you navigate the application to be able to measure the interest generated by each of the contents presented.

1.2.3. Location Information

 We may collect and process information about your current location,  always anonymously.

We use the information about your location to provide you with the most appropriate tourist information, such as by ordering content by proximity.

 

2. How we use the information we collect 

We use the information we collect in connection with the provision of our services but also to provide, maintain, protect and improve these services and to develop new services, as well as to guarantee the exercise of users’ rights.

We may use the name given in the GuestU user profile in the provision of our services.

We use the language or nationality preferences of a user in order to present our services in the language of his choice. When we run ads, we don’t associate identifiers from cookies or similar technologies with special categories of data, such as those based on race, religion, sexual orientation or health.

GuestU processes personal information on Microsoft company servers located in Europe. We may process a user’s personal information on a server located outside the country of residence.

We communicate anonymous data to the Google Analytics service in order to get reports on how our app is used.

We use pseudonymized data through a Google algorithm to monitor application usage.

Finally, we retain the nationality data for statistical purposes.

We will request the express consent of the user before using information for other purposes than those expressly contemplated in this Privacy Policy.

 

3. Information we share

We don’t share personal information with companies, entities and individuals outside GuestU, except in the following circumstances:


3.1.
 With the Hotels, Apartments or other Entities for which we develop the App

The Apps developed by GuestU are associated with an entity that provides services to the App users. This entity can be a Hotel, Apartment or another type of entity that has built and published an App with the GuestU platform.

By accepting GuestU terms of use and privacy policy, users are consenting to these entities having access to the user data only in the context of the services provided by these entities through the respective App. User’s personal data of the users isn’t sold to third parties or used for marketing purposes without your consent.

User’s personal data is deleted or anonymised after the guest’s check-out or after the data expiration period defined by GuestU (see Data retention period).

We may share anonymised information, that is, information that doesn’t contain personally identifiable information, publicly and with our partners, including information to show trends in relation to the general use of our services.


3.2. With the platforms we use to build the GuestU solution

The GuestU solution is built using third-party platforms for software development, software hosting, component access, frameworks, and service access APIs required to build the GuestU solution.

The entities that we use for this purpose are identified here and don’t have  access to users’ personal data or authorization to access them.

  • Microsoft – Solution development and hosting support;
  • Google – Solution development and hosting support;
  • Apple – Support for iOS Apps hosting;
  • Twilio – Support VoIP calls, not having access to the identification of the users who make the calls;
  • Crashlytics – Solution development support;
  • Cabify – Integration for the purposes of transport requests;
  • Uber – Integration for the purposes of transport requests, using the personal account of the user to which the GuestU doesn’t have access;
  • City Mapper – Integration for the purpose of requesting information of public transport, using the personal account of the user to which the GuestU doesn’t have access.

3.3. For legal reasons

We will share information with other entities external to GuestU as long as it is necessary to:

  • Fulfilment of a legal obligation to which GuestU is subject;
  • Defense of vital interests of the data owner or another single person;
  • Exercise of functions of public interest;
  • Effect of legitimate interests pursued by GuestU, since the interests or fundamental rights and freedoms of the holder that require the protection of personal data should not prevail.

 

4. Information security

We carefully protect GuestU and our users from unauthorised access, alteration, disclosure or destruction of information in our possession. Specifically:

  • Encrypted access to our services using SSL;
  • Browsing in GuestU solutions uses a secure channel;
  • We review our practices of collecting, processing and storing information, including physical security measures, to protect against unauthorised system access;
  • We restrict access to GuestU databases and systems to GuestU’s employees and subcontractors who need them for the performance of their duties and are subject to strict contractual confidentiality obligations whose non-compliance may lead to disciplinary action or termination of contract.

 

5. Data retention period

Your personal data will be kept for the period of time necessary to provide our services through the GuestU application, until you delete your user account, or until you exercise your right of opposition, withdraw your consent for the treatment or ask for the elimination of data.

However, your personal data will never be retained for more than a year, after which it will be erased or, when relevant for statistical purposes, anonymised.

 

6. Rights of users of the GuestU service

Users of the GuestU service – data owners – have the right to access, rectify and delete their data, as well as the right to limit treatment, the right to object to data processing, the right to data portability and still have the right to withdraw consent at any time (without affecting the lawfulness of the treatment made on the basis of the consent previously given).

These rights can be exercised through the e-mail dpo@guestu.com.

Users may submit a complaint to the Data Protection Authority (CNPD) for any violation of data protection legislation.

 

7. When this Privacy Policy applies

Our Privacy Policy applies to all services provided by GuestU.

Our Privacy Policy doesn’t apply to services provided by other companies or individuals, including products or websites that may be displayed in search results, websites that may include GuestU services or other websites with links from our services. Our Privacy Policy doesn’t cover information practices of other companies and organisations that advertise our services and may use cookies, pixel tags, and other technologies to publish and make relevant announcements available.

 

8. Compliance and cooperation with regulatory authorities

We regularly evaluate our compliance with our Privacy Policy. When we receive claims or complaints in writing, we will contact the complainant to follow up on the case. We cooperate with relevant regulatory authorities, including local data protection authorities, to resolve any claims or complaints regarding the transfer of personal data that we can’t resolve directly with our users.

 

9. Changes to the Terms and Privacy Policy

Our Privacy Policy may be changed from time to time. We will not reduce the rights you have acquired under this Privacy Policy without your express consent. Any changes to the privacy policy will be posted on this page and, if changes are significant, we will provide a more prominent notice (including, for certain services, email notification of changes to the privacy policy).

 

10. International transfers of personal data

Using the GuestU application may imply the transfer of your data outside of Portugal.

In such a case, GuestU shall comply strictly with the applicable legal provisions, in particular as regards the determination of the adequacy of the level of protection of the personal data of the recipient country of the transfer, as well as the requirements applicable to the transfer.

Want to try for free?

Your privacy is important to GuestU so we’ll only use your personal information in order to reply to your enquiry. For information on our privacy practices check out our Website Privacy Policy.
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