"The idea of having routes, based on GPS location is great. Being able to use it offline is also one of the key elements of the app."

Daniel Martinez
General Manager of The Queen's Gate Hotel

The story of
The Queen's Gate Hotel

Conveniently situated in central London, in a remarkable Victorian townhouse at the leafy and elegant Royal Borough of Kensington and Chelsea, the Queen's Gate Hotel offers 82 exceptionally spacious bedrooms, restaurant, lobby bar and a meeting room.

One of the hotel goals is to offer the best services for their clients and make sure they have the greatest experience during their stay. The client is the key for Queen's Gate Hotel's success, as so an opportunity to improve service quality was identified when they discovered the benefits of GuestU's mobile app.

Enhancing the guest's experience

The Queen's Gate Hotel was looking for a hotel app to make their guest's experience even more memorable. GuestU created an app that allows the hotel's guests to book a room, explore London using GPS guided routes, and receive special offers through push notifications.

The Queen's Gate hotel also has curated a London mobile guide featuring attractions, sights, restaurants, pubs and events taking place in London. The guide is always available since the app works without Internet connection, thus there aren't expensive roaming costs for guests.

The best aspect of GuestU's mobile solution is the user-friendly back office that doesn't require any high IT skills and can be used by everyone. The easy-to-use platform makes every content upload or change simple to perform and the content will be automatically displayed in the app.

Therefore, the Queen's Gate Hotel's app takes advantage of the technology that many travellers may have on the palm of their hands to improve their experience before, during and after each stay.

Discover The Queen's Gate Hotel's mobile app on Android and iOS