Esqina Urban Lodge surprises guests with mobile concierge
The Esqina Urban Lodge, located in the heart of Lisbon’s downtown, is a guesthouse with 20 rooms that excels with its concept of modern & comfortable, offering to all guests an enriching artistic and cultural experience.
Through the GuestU Phones, successfully implemented in partnership with GuestU, guests have access to an exclusive selection of suggestions designed by Esqina, allowing them to discover the best of Lisbon.
Mafalda Malafaya, Esqina’s Head of Marketing, mentions that “Guests are positively surprised by this inovative tool and most of them use it with an extremely positive feedback.”
Some of the experiences carefully selected by Esqina team, such as tours, restaurants or activities, can be booked through the GuestU Phone, anytime, anywhere.
João Bustorff, Front Office Manager, also states that the GuestU Phone “makes the communication between the guest and our staff a lot easier. It allows our guests to order both internal and external services which has an impact on the overall convenience and substantially increases the satisfaction level.”
“For us, Esqina, our guests’ satisfaction is a top priority. We work daily to provide an excellent service and the partnership with GuestU has played an important role in our success. ” , Mariana Malafaya, Head of Marketing at Esqina Urban Lodge
GuestU thanks the opportunity to collaborate in this successful implementation with Esqina Urban Lodge