Unless you’ve been living under a rock during the last year you’ve probably realized that technology and hospitality are hand in hand to improve the way guests’ needs and expectations are managed.
In 2019, one the top trends to be aware of, according to hospitalitytech.com, is the Frictionless Guest Stay, that stands for what we all want “minimal effort and maximized enjoyment”.
At GuestU we are passionate about technology and innovation. This is why we offer an easy-to-use Guest Assistant on your mobile app or GuestU Phone: your opportunity to provide a frictionless customer experience.
After your guests download your app or log in at the GuestU Phone, they can use the Guest Assistant to request something they need. Either for an extra pillow or to order room service (yes, you can cross-sell!), you can be reachable in one click only. How great would your “lazy” guests find this feature?
How do I manage all those requests?
This is the question that might be crossing your mind right now. But relax, we’ve got your back. Each request will be sent to GuestU Ops, our user-friendly platform that notifies you every time there is a new request, which you can answer directly from there.
It’s going to be an exciting year full of new features and we’ll keep you posted.
