Located in the historic area, the Hotel Pestana CR7 Lisboa is defined as a Lifestyle Hotel and is one of the most demanded hotels in the Portuguese capital!
In this modern and sophisticated ambience guests can find a differentiating digital service. Besides the strong investment on high-speed Wi-Fi, HD TV equipped with Apple TV and Android Streaming, the most recent acquisition is a GuestU Phone in each room for the guest’s use.
Improve the service provided
The GuestU Phone is a free service for all guests of the Hotel Pestana CR7 Lisboa, who have at their disposal a smartphone with access to the hotel services, a personalized guide of the city, free international calls and internet access.
For Hotel Pestana CR7 Lisboa, the GuestU Phone is as key element on the improvement and differentiation of the service provided to their guests.
Through the GuestU Phone, the guest has access to a set of services offered by the Hotel, and is able to make a reservation request (such as a transfer to the Airport or even a tour for the next day), whether inside or outside the Hotel.
For the staff of Hotel Pestana CR7 Lisboa, receiving real-time feedback from their guests is now possible with the GuestU Phone. During the stay guests are encouraged to leave their feedback allowing the Hotel to identify any less positive situation before they check out and act in a timely manner.
Just a few weeks after the implementation of the GuestU Phone, the “Wow!” effect that it meant on the guest’s say resulted in very positive reviews on platforms like TripAdvisor or Booking.com that mention the device!
Review on Tripadvisor from a guest that stayed at Hotel Pestana CR7 Lisboa:
“(…) The full use of a local phone was perfect and unexpected. Surprised more hotels don’t offer this. We are from Canada, we use it for google maps for walking to the places we wanted to go. (…)”
For Miguel Plantier, General Manager of Hotel Pestana CR7 Lisboa,”GuestU has proven to be a key partner in the consolidation of Pestana CR7 brand values. The technological innovation, the user-friendliness and the flexibility of the services are the attributes that lead us to continue with this partnership that has significantly increased the average satisfaction of our clients*.”
*GuestU thanks the opportunity to collaborate in this successful implementation with the Hotel Pestana CR7 Lisboa, widely recognized worldwide.
GuestU will be present at HITEC
GuestU will be present at HITEC Houston 2018, the world’s largest and oldest exhibition and technology conference for the hospitality industry from June 18-21, 2018. Visit us at booth # 133 at the George R. Brown Convention Center in Houston, Texas – USA.