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“We think this was the ideal time to launch these applications, as more and more people are turning to these tools. On the other hand, we can establish a proximity with the customers, because in the App they find all the information they need in a simple way.”Maarten P. DrenthCluster General Manager at InterContinental Lisbon and InterContinental Cascais-Estoril
“The Pestana App is an ongoing project that helps us connect with our clients, offering them extra support and comfort throughout the entire customer journey. Our strategy aims to concentrate all the needed steps before, during and after the stay in only one place. We are eager to continue developing this app with GuestU, improving and evolving with the goal of enhancing the customer’s experience.”Catarina FigueiredoRevenue Management and Marketing Director at Pestana Hotel Group
“Faced with the “New Normal” caused by COVID-19, we found ourselves in the need to find a Mobile Application that met the requirements that would help us deal with the upcoming challenges and thus be able to keep social distance. Online Check-In, Digital Menus, Information for our guests, Mobile Key and Remote TV Control on the mobile phone, Guest Chat with the hotel staff, etc.”Mateo NuñezInformation Technology Manager at Omni Cancun Hotel & Villas
“With the Hoti Hoteis’ Web App, guests only get in touch with their own equipment, thus being more hygienic and safe, a very important factor in particular in the midst of a pandemic. In addition, Sales and Marketing actions can also be developed to enhance SPA reservations, restaurant reservations, sale of services, among others.”Henrique FerreiraDirector at Hoti Hoteis Group
“At Pousada Serra da Estrela, we have found it very easy for both customers and the team to use all the potentialities of the Pestana App. As there is full Wi-Fi coverage in the entire hotel, clients can, for example, plan their fun activities while enjoying the pool area. On the other hand, the operations team also adopted the app from the very beginning.”Pedro PintoUnit Manager at Pousada da Serra da Estrela