A member of the S. Hotels Collection, o The House Ribeira Hotel, in Porto invested recently on the strong personalization of its guests’ experience by placing a GuestU Phone in each of their 56 rooms.
THE SERVICE DIFFERENTIATION
For Jorge Eiras, the Hotel’s Front Office Manager, “The advantage to be close to our guests whenever they wish, anticipate their needs, invite them to enjoy their holidays and have the pleasure to help them, quickly makes the difference. The GuestU Phone has become the extension of the concierge service. By allowing a direct contact between the guest and the hotel, through voice calls or live chat, it gives our guests a feeling of greater safety.”
THE POTENTIAL OF A MOBILE ITINERARY
By complementing the human contact with a digital experience, the purpose is to ensure that the guests optimize their time to visit the city, which is why the itinerary “Walking Tour Designed By The House” was created. “With the GuestU Phone, in addition to digitalize the “paper map”, giving the customer concise and timely information that allows them to know exactly what they are going to do and how they are going to do it, we also provide a permanent contact point with the Hotel, which makes our guests feel very comfortable with their stay at the hotel and in the city.”, states Jorge Eiras
GUESTS’ FEEDBACK
With a significant expression of guests’ reviews that mention the GuestU Phone on several platforms, such as Booking.com or Tripadvisor, the feedback is very positive, considering it is a very innovative tool.
Guest’s Review
July 2018, Expedia:
“(…) One fantastic amenity that sets this hotel apart from the rest is a free phone to use during your stay. My partner and I didn’t have international data, so we were relying on free WiFi in all locations prior to Porto. This phone gave us translations, directions, and remote concierge service. I don’t know why all hotels don’t do this – we were totally blown away by the thoughtfulness and overall service that this hotel provided. (…)“
GuestU thanks the opportunity to collaborate in this successful implementation with The House Ribeira Porto Hotel, member of the S. Hotels Collection, widely recognized in the hotel industry.
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